Complaints procedure

It is of course annoying if you have a complaint about the service as you have experienced it.

Nevertheless, we kindly ask you to pass on your complaint by e-mail to the customer contact department.

You can report your complaint via an email with the subject complaint and your order number.

After receiving your complaint, you will receive a confirmation from us.

We will answer your complaint within 14 days of receipt, if it needs more time, we will inform you.

We see every complaint as a challenge and aim for 100% customer satisfaction.

That is why we try to solve the complaint to everyone's satisfaction and we will look for the best solution together with you.

Our data:
Maaskant erf 59
3315KL Dordrecht Holland
Tel: 0031 (0) 78 6454297

If you do not appreciate this, you can always contact the mediation department of Stichting Webshop Keurmerk, where Naturally for the dog is affiliated.

If for any reason the mediation attempt does not lead to a satisfactory solution, there is the possibility to submit your dispute to the Disputes Committee (SGC)

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